Returns

Let us know your wish to return the product

In order to be reimbursed for your purchase, you must inform us of your wish to return the Luminette within 30 days from the date of receipt of the product. To do so, simply send an email to info@lucimed.com.

- Prepare the parcel

Print the return form and fill it in. Then place the box of Luminette in the original shipping carton or any other packing case and don't forget to attach the completed form.

- Return the item

Drop your package at a post office and send it back to the following address (postage is at your expense). We advise you to keep the proof of deposit.

Return Luminette
Brain E-Log
Rue de Tubize 141
1440 Braine-le-Château
Belgium

- You are refunded!
As long as the device is not damaged, you are refunded within 10 working days from receipt of the package. Please note that 10€ will be kept to cover the initial delivery costs. You will receive a confirmation e-mail once the refund has been made.

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